Privacy Policy

1. Introduction

At Cavas del Valle, we deeply value your privacy and trust. This Privacy Policy explains how we collect, use, protect, and manage your personal data when you visit our website (www.cavasdelvalle.cl), book a visit, purchase wine, or contact us.

By using our services, you agree to the terms described herein. If you do not agree, please refrain from providing your personal information or using our site.

2. Data Controller

Your personal data is processed by:

• Legal Name: Cavas del Valle
• Address: Km 14.5, Route D-485 (1 km before Montegrande), Elqui Valley, IV Region, Chile
• Contact: +56 9 7476 8200 | contacto@cavasdelvalle.cl

3. Data We Collect

We may collect the following information, always with your explicit consent or as required for contractual purposes:

• Contact details: name, email address, phone number.
• Reservation data: date, number of guests, tasting preferences.
• Purchase data: shipping address, payment method (we do not store credit card numbers).
• Technical data: IP address, browser type, device, pages visited (via cookies).

4. Purpose of Processing

Your data is used exclusively for the following purposes:

• Managing reservations for tours and tastings.
• Processing wine orders and shipments.
• Responding to inquiries and providing personalized service.
• Sending promotional communications (only if you explicitly consent).
• Improving your experience on our website.

We do not share your data with third parties, except with logistics providers (for deliveries) or payment processors (temporarily), always under strict confidentiality agreements.

5. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to:

• Remember your preferences (language, region).
• Analyze site traffic (via Google Analytics, in anonymized form).
• Optimize site performance and functionality.

Types of cookies we use:

• Essential: necessary for the website to function (no consent required).
• Analytics: help us understand how you use the site (require your consent).

You can manage or disable cookies through your browser settings. However, this may affect the site’s functionality.

6. Your Rights

In accordance with Chilean Law No. 19.628 and international best practices, you have the right to:

• Access your personal data.
• Rectify inaccurate information.
• Request deletion when data is no longer necessary.
• Withdraw consent at any time.

To exercise these rights, please contact us at contacto@cavasdelvalle.cl. We will respond within 10 business days.

7. Security Measures

We implement reasonable technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, or alteration. These include SSL encryption on forms and internal policies restricting data access.

8. Policy Updates

We may update this Privacy Policy to reflect legal changes or updates to our practices. Changes take effect immediately upon publication on this page. We encourage you to review it periodically.